Privacy Policy
Last Updated: 18/11/2025
This Privacy Policy describes how travel windo collects, uses, and discloses your personal information when you use our website, mobile application, or engage with our services, including participating in promotional offers like spin-the-wheel games (collectively, the “Services”).
1. Information We Collect
We may collect the following types of information:
Personal Information You Provide: This includes information you provide when you create an account, book a tour, participate in a promotion, or contact us. Examples include:
Name, email address, phone number, and mailing address.
Date of birth and demographic information.
Passport details (for international travel bookings).
Payment information (e.g., credit card details), which is processed securely by our third-party payment processors.
Travel preferences and special requirements.
Information Collected Automatically: When you use our Services, we may automatically collect:
Log Data: Your IP address, browser type, pages visited, and time spent on our site.
Cookies and Tracking Technologies: We use cookies and similar technologies to analyze trends, administer the website, and track users’ movements around the site. You can control the use of cookies at your browser level.
Information from Promotions: When you participate in our spin-the-wheel or other promotional offers, we collect the information you provide to claim your prize (e.g., email address, name).
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide, operate, and maintain our Services, including processing your travel bookings.
To manage your account and communicate with you about it.
To process your transactions and send you related information, including confirmations and invoices.
To administer and fulfill promotions, contests, and sweepstakes, such as awarding and communicating about your prize from the spin-the-wheel game.
To send you marketing and promotional communications (you can opt-out at any time).
To personalize your experience and deliver content and product offerings relevant to your interests.
For analytics and improvement of our Services.
To comply with legal obligations and protect our rights.
3. Sharing Your Information
We may share your information in the following situations:
With Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and tour operators.
For Business Transfers: In connection with a merger, sale, or acquisition of all or a portion of our business.
For Legal Reasons: To comply with a legal obligation, protect the rights and safety of our company, our users, or others, and to investigate fraud.
With Your Consent: We may share your information for any other purpose disclosed to you with your consent.
4. Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
5. Your Rights
Depending on your location, you may have rights regarding your personal information, such as:
The right to access and receive a copy of your personal data.
The right to rectify or update your data.
The right to delete your data.
The right to restrict or object to our processing of your data.
The right to data portability.
The right to withdraw consent.
To exercise these rights, please contact us using the details provided below.
6. International Data Transfers
Your information may be transferred to and processed in countries other than your own, including India. We will take all steps necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
7. Retention of Data
We will retain your personal information only for as long as is necessary for the purposes set out in this policy, or as required by law.
8. Changes to This Privacy Policy
We may update this policy from time to time. The updated version will be indicated by a new “Last Updated” date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: info@travelwindo.com